Terms & conditions

TERMS AND CONDITIONS

The Wine Aisle Pte Ltd is a Singapore company registration number 202200065G.

This website is operated by The Wine Aisle Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The Wine Aisle Pte Ltd. The Wine Aisle Pte Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all Terms, Conditions, Policies and Notices stated herein.

By accessing our website or purchasing any products or services from us, you agree to be bound by the following Terms & Conditions, including those additional Terms, Conditions, and Policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. Your continued use of our website and services constitutes your acceptance of and agreement to abide by these Terms & Conditions.

These Terms of Service (“Terms”) govern your access and use of our website. By accessing or using our website, you agree to be bound by these Terms. If you are using the Services on behalf of a company, organization or other entity, you agree to these Terms for yourself and on behalf of that entity, and you confirm that you have the authority to bind that entity to these Terms. In these Terms, a reference to “you”, “your” or similar pronouns includes the company, organization or other entity referred to in this clause.

Before accessing or using our website, please carefully read and agree to the following Terms of Service. By accessing or using our website, you agree to be bound by these Terms. If you are using our services on behalf of a company, organization, or other entity, you agree to these Terms not only for yourself but also on behalf of that entity. You confirm that you have the authority to bind the entity to these terms, and any reference to “you,” “your,” or similar pronouns includes the entity you represent.

In using our services, you agree to comply with these Terms and all applicable laws. You may only use our services if you have the legal capacity to do so.

We reserve the right to change our services, including refining and adding more features, without prior notice to you. We may also stop, suspend, or modify our services at any time without prior notice, and we reserve the right to remove any content from our services.

If you do not agree to all the Terms & Conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions

Any new features or tools added to the current website will also be subject to these Terms & Conditions. The most current version of the Terms & Conditions can be found on this page and you should review them carefully before using the website. We reserve the right to modify, replace or update any part of these Terms & Conditions by posting updates and/or changes to our website without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

GENERAL CONDITIONS

We reserve the right to decline providing our services to anyone, at any time, and for any reason. You acknowledge and agree that your content (excluding credit card information) may be transmitted unencrypted and may undergo (a) transmissions over various networks, and (b) modifications to conform and adapt to the technical requirements of connecting networks or devices. Your credit card information will always be encrypted during transfer over networks.

You are not permitted to reproduce, duplicate, copy, sell, resell or exploit any part of the services, use of the services, or access to the services, or any contact on the website through which the services are provided, unless we grant express written permission to do so.

The headings in this agreement are provided for convenience only and will not limit or affect these Terms in any way.

You are required to maintain the confidentiality of your account password and must not disclose it to others. You are responsible and liable for all activities associated with your account, regardless of whether or not you have authorized that activity. You must immediately notify us of any unauthorized use of your account. You acknowledge and agree that using a secure, encrypted connection to communicate with the services can help protect your content.

ONLINE STORE TERMS AND SALE RESTRICTIONS

By accepting these Terms & Conditions, you confirm that you have reached the age of majority in your state or province of residence, or that you have obtained the necessary consent from any minor dependents to use this site. Our website does not sell alcohol to anyone below the age of 18. By accessing or shopping at thewineaislesg.com, you affirm that you are above the age of 18 and that the recipient of any shipped products is at least 18 years old.

You agree not to use our products for any illegal or unauthorized purposes, and you must comply with all laws in Singapore while using our service. Any violation or breach of these Terms will result in an immediate termination of your services.

Note: All promotion codes are only valid for retail prices and cannot be used for the Wholesale/Trade platform.

ORDER MODIFICATION

We retain the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

RETURN AND REFUND

While we strive to ensure the quality of products sold on thewineaislesg.com, circumstances beyond our control may result in product defects. Wines that cost more than $100 net, are older than 10 years, or have been in the customer’s possession for 30 days or more are non-refundable.

For other wines, you agree to notify us within 48 hours of opening the bottle. You must return the bottle, at your own expense, to The Wine Aisle located at 354 Alexandra Road #01-10 Singapore 159948 within this timeframe. Upon receipt, our team will inspect the bottle, and we will provide you with our professional and objective feedback. If the wine is not deemed faulty by our team, no replacement or refund will be provided. If the wine is found to be faulty (cork taint only), we will offer a replacement with the next order. If the same wine is no longer available, we will offer a similar option of equal value.

Please note that if you received a discount at the time of purchase, the discount amount will be deducted from your refund.

The Wine Aisle reserves the right to make the final decision on all refunds and replacements.

ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be information on our website or in the service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice, even after you have submitted your order.

We have no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

OWNERSHIP AND PRIVACY

When utilizing our Services, you may furnish us with information, files, data, folders, and other content (collectively, “Your Content”). You retain complete ownership of Your Content. These Terms do not provide us with any rights or license to Your Content or the intellectual property arising from your information, except as provided below.

You grant us a limited, non-exclusive, worldwide, irrevocable, and royalty-free license to store, process, back-up, and otherwise handle Your Content solely for the purpose of delivering the Services to you. We may offer a similar sublicense to the subcontractors, suppliers, and service providers we utilize to provide the Services.

Except as set forth above and in our Privacy Policy, we will not disclose your information. Our Privacy Policy sets out how we generally collect and utilize Your Content.

In using the Services, you are entirely responsible for your behavior, Your Content, and your interactions with others. You guarantee that you possess all rights and authority required to deal with Your Content.

While using the Services, you may require or handle other third-party licenses, including software licenses. You consent to comply with the terms of all such third-party licenses.

SHARING

The Services may include features that allow you to share your content with others. By using these features, you acknowledge that other users of the Services may have access to and use of your content. You understand and agree that you are solely responsible for your content and any sharing or transmission of your content through the Services. You acknowledge that others may copy, modify, distribute, and otherwise use your content, and that we have no control over or responsibility for these activities. We disclaim any and all liability for any loss or damage arising from or in connection with the use or sharing of your content by others.

OUR PROPERTY AND FEEDBACK

You acknowledge that these Terms do not grant you any right, title, or interest in the Services, Software, or any of their content. You understand and agree that any feedback, comments, or suggestions you provide to us regarding the Services or Software may be used by us without any obligation or liability to you. The Software and other technology we use to provide the Services are protected by applicable copyright, trademark, and other laws. You acknowledge that these Terms do not grant you any rights to use our trademarks, logos, domain names, or other brand features without our prior written consent.

ACCEPTABLE USE POLICY AND COMPLIANCE WITH LAWS

You are prohibited from any misuse or unauthorized use of the Services, including but not limited to actions that violate our Acceptable Use Policy. You agree to use the Services only for lawful purposes and in compliance with all applicable laws in your jurisdiction. Such laws include, but are not limited to, regulations governing electronic communications, spam, and online transactions.

TERMINATION

We reserve the right to suspend or terminate the Services at any time, with or without cause and with or without prior notice. We may also remove any information, comment, or other data posted or published by you using the Services, with or without cause. Except as expressly provided in this clause, we shall not be liable for any damages or losses resulting from our actions under this clause.

EXCLUSIONS AND LIMITATIONS OF LIABILITY

These provisions shall be construed to the fullest extent permitted by applicable laws, and shall not be limited to the circumstances that were within the parties’ contemplation at the start of the Services. In no event shall we, whether in contract, tort, equity, statute or any other cause, be liable for any indirect, special, incidental, punitive, exemplary, consequential or similar damages, including without limitation, loss of data, even if we have been advised of the possibility of such damages and even if such damages are within the parties’ contemplation.

You agree to indemnify and hold us harmless from any claims, damages, expenses or losses, including without limitation, reasonable attorneys’ fees, arising out of or in connection with your breach of these Terms.

MODIFICATIONS

We reserve the right to modify or revise these Terms at any time without prior notice to you. The updated Terms will be effective immediately upon posting on this page. Your continued use of the Services after the revised Terms become effective constitutes your agreement to be bound by the updated Terms. We encourage you to review the Terms periodically for any changes. If you do not agree to the revised Terms, you must discontinue using the Services immediately.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions). Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

GOVERNING LAW AND ARBITRATION

The terms and conditions of this agreement shall be governed and construed in accordance with the laws of Singapore. In the event of any dispute arising out of or in connection with this agreement, including any question regarding its existence, validity, or termination, the parties shall refer such dispute to arbitration in Singapore. The arbitration proceedings shall be conducted in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) in force at the time of the dispute. These rules are deemed to be incorporated by reference in this Clause. The tribunal shall consist of a single arbitrator, who shall be appointed by the chairman of the SIAC at the request of any party at any time. The language of the arbitration shall be English, and the arbitration shall take place in Singapore.